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COVID-19 : Service update and FAQs

2 weeks ago Sun 22nd Mar 2020

COVID-19: Coronavirus update

Our Borders Buses' team plays a vital role in safely and responsibly transporting key workers living in our communities. 

The safety of our customers and colleagues is our number one priority and we shall continue to closely monitor the Coronavirus outbreak and take guidance from both the Scottish and UK Government.

Please find below service level details and the number of actions we are taking to keep you safe whilst travelling by bus.

Are you operating a normal service?

From Monday 23 March we will temporarily reduce the level of services being operated. We will also be suspending a number of routes.

Until further notice, the following services are being operated at a reduced level: X62, X95, 51, 54 and 74, 60, 67, 69, 70, 73, 90A and 90B, 91S (replacing 91 and 93), 235, 253, 267, 339, 464, B1, H1 and H2.

Until further notice, the following services are currently suspended: 52, 61, 62B, 68, 81,85, 87, 91/93 (replaced by combined service 91S), 313, 314, 396, 602, 710, B12*, P32, X70, Y01*.

*Please note: B12 and Y01 will operate Monday (23 March) and Tuesday (24 March).

We shall continue to our website and social media channels to keep you updated. 

What are you doing to keep your drivers and customers safe?

Prior to COVID-19 we had a robust cleaning programme in place at all our bus depots. This has been increased with a key focus on high usage areas such as drivers cab area, hand poles, assistance rails and seat heads.

In addition to this we are in the process of stocking buses/drivers with bacterial wipes to reinforce cleanliness in those high usage areas. Drivers will also have the choice to wear disposable gloves.

What should I do as a customer?

We would also ask for you to be mindful of the government and health advice to protect yourself and others from the virus. For more information visit the NHS website.

Are you accepting cash on bus?

Yes, we would strongly encourage all customers to consider paying with contactless cards, Apple Pay, Google Pay or our app tickets rather than cash.Cash is still accepted however we would ask for each of you to try to avoid on bus cash payments.  

Will there be hand sanitisers on bus?

No. As you will be aware hand sanitiser gels have sold out in most retail outlets and to provide an on-going supply in the short term is proving difficult.

As well as intensifying our cleaning programme we are in the process of providing all drivers with personal hand sanitisers and reinforcing the government and public health advice on regularly washing hands for 20 seconds with soap and water

We hope this information gives confidence and reassurance we are doing everything we can to reduce the spread of the virus.


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Latest News
Supporting our communities
4 days ago Thu 2nd Apr 2020
As a key service in your community, we recognise bus is for many the only way for you to access work and shops for basic essentials.
1 week ago Fri 27th Mar 2020
From 27 March and until further notice all NHS workers can travel for free on all Borders Buses services.
1 week ago Thu 26th Mar 2020
We have made a number of reductions to our bus network and introduced a demand responsive service.
2 weeks ago Mon 23rd Mar 2020
On Tuesday, 24 March we will continue to operate a reduced bus service with the expectation to further reduce on Wednesday 25 March.