Supporting our communities

2 years ago Thu 2nd Apr 2020

As a key service in your community, we recognise bus is for many the only way to access shops for food, prescriptions and other basic essentials. It also provides a vital service for critical and essential workers. 

Please see what we are doing and if we can support your community or business in these uncertain times.

Ready Scotland As part of the government’s Ready Scotland initiative, for preparing and dealing with emergencies, many communities are now creating their own emergency plans.

We would ask those local groups and businesses involved in developing a plan to contact our local managers. Now more than ever, we play an important role in supporting the communities we serve. Any type of delivery service would be co-ordinated through community groups and local businesses only.

Contact the team Every community will differ in the support required. For more info please contact our local managers by emailing [email protected]

Demand response service and NHS staff journeys The demand response service is an emergency service for those who need to travel but cannot do so using a scheduled bus service.

It is for those who have no alternative than to leave the home to visit the shop for essentials – food/prescriptions and attending or travelling to work at Borders General Hospital or local care homes.

The service will be available in Galashiels, Kelso, Peebles, Selkirk, Jedburgh, Duns, Newcastleton, Hawick and possibly, at a later date, Berwick.  In addition, specific journeys will be provided for key works and NHS staff traveling to the BGH.

Before making a booking for the demand response service please double check if you can travel by scheduled bus. To find out go to our journey planner and insert your trip details.

If no service is available contact Scottish Borders Council on 01835 826753 between the hours of 08:45 and 16:00 only. Bookings can be made for up to seven days.

For Tuesday to Friday journeys, please contact Scottish Borders Council on 01835 826753 no later than 15:50 the day before.

For Saturday, Sunday and Monday journeys, please contact Scottish Borders Council on 01835 826753 before 16:00 on Friday.

More info is available from the Scottish Borders Council website

Spread our word To get this important information to reach our customers we would ask each of you to share our updates on your social media and local Facebook pages and, if possible, update those who are not online. Thanks in advance.  

 Safety remains our number one priority and we continue to urge customers to listen to the government’s instruction and only travel if essential.